Da Nang, Vietnam

June 12 – 14, 2019

Frequently Asked Questions

If you have any unanswered questions, please contact the Sophos Discover Registration Team on email for further information.
Email: sophosdiscover@gpj.com

Please click on a category below to find frequently asked questions and answers.

Location and Dates

  • Where is Sophos Discover being held in 2019?

    This year, Sophos Discover will take place at the exclusive Hyatt Regency Danang, Vietnam.

  • When will the conference take place?

    Sophos Discover runs from 18:00 on 12th June 2019 until 09:00 on 14th June 2019.
    We encourage delegates to arrive from 15:00 on 12th June 2019 to allow time for hotel and registration check in.
    We recommend you arrive by from 15:00 and no later than 17:00 on Wednesday 12th June 2019 and depart at any time on Friday 14th June 2019.

Registration

  • What costs are associated with Sophos Discover?

    Sophos Discover is by invitation only and if you attend, per the specified details of your invitation, there is no charge once you arrive onsite. Sophos will cover all food, beverage and your accommodation for the duration of Partner Conference. Travel to and from Danang, Vietnam is at the cost of the individual. All room incidentals and miscellaneous charges are the responsibility of the attendee and a credit card will be requested by the hotel upon check-in to cover these additional charges. Please refer carefully to the cancellation policies in each section of the website and registration form.

  • How do I register?

    Registration for Sophos Discover is by invitation only. If you have not received your personal invitation, please contact your channel account manager.

    Please be advised the event registration staff will be in contact by phone to confirm your registration details.

  • What is the payment policy?

    Delegates will be responsible for any incidental charges. Attendance is by invitation only. You will be required to provide your credit card upon check in at the hotel as security for your accommodation. If you decide to extend your stay you will also be required to settle your own charges for additional nights. Please see the cancellation policy section should you need to alter your registration and accommodation information.

  • What is the cancellation policy?

    Registration for this event is free and there is no charge to cancel your registration if it is before May 12th, 2019. Please note that hotel reservations must be confirmed by Sophos by May 12th, 2019. Changes and modifications are allowed up to 23:59 SST on 12th May 2019. If you fail to cancel or notify us by May 12th 2019, you will be liable for the total cost of your accommodation reserved during the event. To cancel, please email sophosdiscover@gpj.com and a cancellation email will be sent to confirm cancellation and acknowledge any applicable charges. Please be sure to keep this confirmation email for your records.

  • Are attendee substitutions permitted?

    Attendance for Sophos Discover is by invitation only. Substitutions are at the discretion of Sophos and any request for substitution will be sent to Sophos for consideration. For any questions on the attendee policy or to request an attendee substitution, please contact the Sophos Discover Registration Team.

  • If I cancel my registration, can I transfer my hotel reservation to another attendee?

    Hotel reservations are non-transferrable and cannot be transferred to another attendee. For any questions on the attendee policy, please contact the Sophos Discover Registration Team.

  • Can I bring a guest?

    Given that the event is designed specifically for industry attendees, personal guests (including spouse and children) will not be permitted to attend any Sophos Discover meetings or special events. Sophos Discover event passes will not be available for purchase. Please note that accommodation will be allocated to delegates on a Single Occupancy basis (unless otherwise notified).

  • How do I make a change?

    Please modify your form via the registration page. Alternatively, please contact the Sophos Discover Registration Team.

At the event

Hotel

  • What hotel nights are covered by Sophos?

    Sophos will host your room at the Hyatt Regency Danang for the nights of Wednesday 12th June 2019 and Thursday 13th June 2019. We recommend you arrive by from 15:00 and no later than 17:00 on Wednesday 12th June 2019 and depart at any time on Friday 14th June 2019. Hotel Check Out is 12.00 Midday.

    Flight and departure details are required for us to arrange airport transportation for you to and from the hotel.

    Should you wish to stay additional days, pre or post the conference, refer to the question and answer below. Delegates who decide to extend their stay for dates either side of the event dates will be required to arrange their own transfers.

  • If I wish to extend my visit, are special hotel rates available?

    There are discounted rates and special offers for Sophos Discover attendees, based on hotel availability.

    If you would like to extend your stay, you will need to advise the Registration Team at sophosdiscover@gpj.com There is an additional cost of USD$175.00 (inc local taxes) single room per night or USD$185.00 (inc local taxes) double room for additional nights. Sophos is not responsible for any extended nights.

  • How do I book a hotel for Sophos Discover or make changes to an existing hotel reservation?

    Please book your hotel through the Sophos Discover registration site. If you experience any difficulty registering, please contact the Sophos Discover Registration Team on email sophosdiscover@gpj.com

  • What is the hotel room cancellation policy?

    Registration for this event is free and there is no charge to cancel your registration. Please note that the hotel reservations must be confirmed by Sophos by 12th May 2019. Changes and modifications are allowed up to 23:59 SST on 12th May 2019. If you fail to cancel or notify us by 12th May 2019 you will be liable for the total cost of your accommodation reserved during the event. To cancel please email sophosdiscover@gpj.com

    A cancellation email will be sent to confirm cancellation and any costs that are applicable. Please be sure to keep this confirmation email for your records.

  • If I cancel my registration, can I transfer my hotel reservation to another attendee?

    Hotel reservations made through Sophos Discover Registration are not transferable. Substitutions are at the discretion of Sophos and any request for substitution will be sent to Sophos for consideration. For any questions on the attendee policy or to request an attendee substitution, please contact the Sophos Discover Registration Team by emailing sophosdiscover@gpj.com

    The substituting attendee will need to complete a hotel reservation through the registration process.

  • What happens if I fail to check in on my scheduled arrival date?

    If you do not arrive on your scheduled arrival date, the hotel will cancel your entire reservation and can opt not to reinstate your reservation, even if you arrive the next day. You will also be charged the penalty of the cost of one night's room and tax (per night you do not check into the hotel), regardless of whether or not the hotel opts to reinstate your reservation. Should you not arrive to check in at all, you will be liable the total cost of your accommodation reserved during the event.

  • Is it possible to make a hotel reservation without a credit card to guarantee my reservation?

    Yes, only requests for extended nights must be guaranteed with a valid credit card. However, the hotel will require a credit card upon check in for any incidentals and for room security.

  • Is it possible to pay the hotel with a different credit card from the one I provided to reserve the extended room?

    Yes, so long as you are the cardholder for the credit card you present at the time of check-in.

  • Is it possible to pay the hotel with the same card used to reserve the room if it is in another person’s name?

    If the card used as a guarantee for your hotel reservation is not in your name, that cardholder must be present at check-in, or a faxed credit card authorisation form must be set up with the hotel prior to your arrival. Contact Sophos Discover Registration Team to ensure the necessary steps are taken.

  • Can I contact the hotel directly to make a hotel reservation at Sophos Discover’s discounted rates or to change my existing reservation?

    For hotel reservations made during the registration process and included in your registration, please contact the Sophos Discover Registration Team. For extended hotel reservations made outside the event registration dates, please contact the hotel directly.

  • Will I receive a hotel confirmation number after booking my hotel through the registration form?

    No. All hotel reservations made through the registration website are managed by the Sophos Discover Registration Team. A final confirmation letter will be emailed to you two weeks prior to the conference confirming your hotel reservation and other pertinent event details.

  • I want to arrive earlier/stay later than the system is showing as available. How can I adjust my reservation?

    If you wish to arrive prior to or stay beyond the event dates but do not see those dates as an option, please make a reservation arriving/departing on the main event days.
    If you would like to extend your stay beyond 14th of June there is an additional cost of USD$175.00 (inc local taxes) single room per night or USD$185.00 (inc local taxes) double room for additional nights. Sophos is not responsible for any extended nights. For extended hotel reservations made outside the event registration dates, please contact the hotel directly. You will also need to inform the Sophos Registration Team.

Travel

  • Where can I find information on Danang?

    For information on things to do during your stay in Danang, Vietnam please visit the Danang Fantastic City Website

  • What is Danang’s weather like in June?

    The average weather in Danang during June ranges from 26°C - 33°C, with the average 28°C It is hot season, so you can expect strong sun during your stay.

  • Which airport is closest to the venue?

    Da Nang International Airport

  • Do any airlines offer discount airfares to Danang?

    There are no discounted airfares for this meeting. All delegates must arrange their own flights to and from the event.

  • How do I arrange ground transportation?

    Please see details above regarding transfers

  • Do I require a Visa to visit Da Nang, Vietnam?

    Many countries may enter Danang, Vietnam without Visa for Tourism purposes, for the remaining countries it is Visa on Arrival (payable at immigration upon arrival)

    It is the individuals’ responsibility to ensure they obtain the required visa at their own expense.

    Should you register to attend the conference but do not obtain a visa, the normal cancellation policies will apply.

    Singapore/ Malaysia/ Thailand/ Indonesia: Visa is not required if the visit is within 30 days

    Philippines: Visa is not required if the visit is within 21 days

    Korea: Visa is not required if the visit is within 15 days

    Australia/ United Kingdom/ USA: Visa on Arrival

    Click here for more information and application of Visa

    Vietnam offers 15-day visa exemptions with single entry for visitors from United Kingdom. If you want to stay more than 15 days so you can apply for a Visa via the below link.

Sessions

Miscellaneous

  • What are the scheduled events for Sophos Discover 2019?

    You can preview the Sophos Discover agenda on the “Agenda Tab” of this website.

  • Who should I contact if I have special dietary needs or allergies?

    There is a section on the conference registration form for special requests. Please complete this section upon registering or contact the Sophos Discover Registration Team and our registration staff will ensure your requirements are met.

  • What is the recommended attire for the conference and special events?

    Attire for Sophos Discover conference sessions is business casual.

  • What should I do if I lose or find an item at Sophos Discover?

    Sophos Discover Lost and Found is located at the Registration/Hospitality Desk.

    Reporting a missing item: Call, email, or visit us to describe the item you have lost. Please be prepared to describe it in detail and let us know how to reach you once the item has been found.

    Claiming an item: You must claim the item yourself. Be prepared to provide the Lost and Found with a picture identification when claiming the item.

    Found an item: Please bring the item to the registration desk, give it to a Host or Security Team Member or turn it in at any of our Info Desks. Please note where and when you found the item.

    After the event: Sophos Discover turns all remaining items over to the Hotel once the event is over.

  • What if I still have unanswered questions about Sophos Discover?

    For more information, please contact the Sophos Discover Registration Team:

    Email: sophosdiscover@gpj.com

  • Do I require a Visa to visit Da Nang, Vietnam?

    Many countries may enter Danang, Vietnam without Visa for Tourism purposes, for the remaining countries it is Visa on Arrival (payable at immigration upon arrival)

    It is the individuals’ responsibility to ensure they obtain the required visa at their own expense.

    Should you register to attend the conference but do not obtain a visa, the normal cancellation policies will apply.

    Singapore/ Malaysia/ Thailand/ Indonesia: Visa is not required if the visit is within 30 days

    Philippines: Visa is not required if the visit is within 21 days

    Korea: Visa is not required if the visit is within 15 days

    Australia/ England/ USA: Visa on Arrival

    Click here for more information and application of Visa

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